bajiff believes that gaming should always be enjoyable, entertaining, and firmly within your control. This page brings together all the tools, guidance, and support resources we provide to help every player on our platform gamble responsibly.
At bajiff, responsible gaming is not a checkbox on a compliance list — it is a genuine part of how we build and operate our platform for the Bangladesh market. We understand that for the vast majority of our players, gaming is a fun and social pastime. We also recognise that for a small number of people, gambling can develop into a problem that affects their lives in serious ways.
Our responsible gaming programme is designed to give every bajiff player the information, tools, and support they need to maintain healthy play habits. This means setting clear boundaries around who can play on our platform, providing practical account controls that put you in charge of how much time and money you spend, and making it as easy as possible to seek help when it is needed.
bajiff's 18+ age policy is strictly enforced. Every account registration on our platform goes through an identity and age verification process. Players who are found to be under the age of 18 will have their account closed immediately and any funds returned. We also encourage parents and guardians in Bangladesh to use parental control software to prevent underage access to online gaming platforms.
Problem gambling can develop gradually and is not always easy to recognise in yourself. Some early warning signs that your gambling habits may be moving in an unhealthy direction include: spending more than you planned, chasing losses, gambling to escape stress or low mood, lying to others about how much you gamble, and feeling anxious or irritable when not gambling.
If any of these signs resonate with you, bajiff encourages you to take our self-assessment checklist below, use our account control tools, and reach out to our support team for a confidential conversation about your options.
bajiff provides a suite of responsible gaming controls directly within your account settings. All tools are available to activate at any time — no waiting period, no questions asked.
Set a daily, weekly, or monthly cap on how much BDT you can deposit into your bajiff account. Once your limit is reached, no further deposits are accepted for that period. Reducing a limit takes effect immediately; increasing a limit requires a mandatory cooling-off period before it becomes active.
Define how long a single gaming session can last before you are automatically logged out. You will receive an on-screen reminder as your session limit approaches. Time limits help prevent extended, unplanned play sessions and encourage regular breaks from the platform.
Need a short break? Activate a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you will be unable to log in to your bajiff account. This tool is ideal when you feel you need a brief pause without committing to a full self-exclusion period.
If you feel that gaming has become a serious problem, you can self-exclude your bajiff account for a minimum period of six months or permanently. During self-exclusion, your account is fully blocked, all marketing communications are stopped, and re-opening the account is not possible until the exclusion period ends.
Set a maximum amount of net losses you are willing to accept over a defined period. When your loss limit is reached for that period, further bets or game rounds will not be accepted. This tool helps you maintain firm financial control and prevents chasing losses from spiralling.
Enable periodic pop-up notifications that remind you how long you have been playing and how much you have wagered in the current session. Reality checks are a simple but effective way to stay aware of your play patterns without interrupting your experience more than necessary.
Your full transaction and gaming activity history is accessible from your bajiff account dashboard at any time. Reviewing your history regularly is a practical way to stay honest with yourself about your gaming habits and notice any patterns worth addressing before they become concerns.
To activate any of these tools, log in to your bajiff account and navigate to the Responsible Gaming section of your account settings. Alternatively, contact our support team via live chat or at [email protected] and a team member will apply any restriction on your behalf immediately. bajiff will never discourage you from using these tools — they exist for your benefit.
Reflect honestly on the following questions. If you answer "yes" to three or more of them, we strongly encourage you to speak with our support team or use one of the account control tools described above.
Six core principles that define how bajiff approaches player protection across every aspect of our platform.
Every bajiff account undergoes identity and age verification before full access is granted. Players under 18 years old are never permitted to create or maintain an account on the bajiff platform, and any account found to belong to a minor is immediately closed.
All responsible gaming limits and restrictions requested by players are applied immediately — there is no processing delay for tightening controls. bajiff's systems are built so that a player who decides they need help today can have their account restricted within minutes of contacting us.
bajiff does not direct promotional or bonus marketing content at players who have activated responsible gaming controls, are in a self-exclusion period, or have shown patterns of behaviour that suggest vulnerability. Our marketing always includes clear 18+ notices and responsible gaming messaging.
All members of the bajiff customer support team receive training in identifying signs of problem gambling and how to sensitively direct affected players toward appropriate help. If a support agent has a concern about a player's wellbeing based on their interaction, they are empowered to escalate the matter internally.
bajiff's systems monitor account activity for patterns associated with problem gambling — including rapid loss chasing, dramatic increases in stake size, and unusually long uninterrupted play sessions. Where such patterns are detected, our responsible gaming team may proactively reach out to the player concerned.
bajiff will never contact a player to encourage them to reduce a deposit limit, shorten a self-exclusion period, or reverse any other responsible gaming restriction they have set. Once a protective limit is in place, the decision to change it rests entirely with the player, after any mandatory cooling-off period has passed.
If you believe gambling is becoming a problem for you or someone you care about, please reach out. bajiff's support team is available around the clock and all conversations are handled with complete confidentiality and sensitivity.
Connect with a bajiff support agent in real time, 24 hours a day, 7 days a week. Our team can apply account restrictions, answer questions about responsible gaming tools, or simply listen if you need to talk through your concerns.
Available 24/7Send us a message at any time and a dedicated member of our responsible gaming team will respond within 24 hours. Email is a good option if you prefer to take some time to write down your thoughts before reaching out.
[email protected]If you prefer messaging, you can reach the bajiff support team via WhatsApp text message. Please note that this channel is for text communication only and is monitored during extended business hours. For urgent matters, live chat is the fastest option.
+880 1700 000000Beyond the account tools bajiff provides, there are several practical habits that can help keep gaming enjoyable and under control for players in Bangladesh and beyond:
When gaming is kept fun, fair, and within limits you control, it can be a genuinely entertaining pastime. Explore our platform, set your account controls, and enjoy the bajiff experience the right way.