bajiff is committed to handling your personal data with care, transparency, and respect. This Privacy Policy explains what information we collect, why we collect it, how it is used, and how it is protected across all bajiff services available in Bangladesh.
This Privacy Policy ("Policy") describes how bajiff ("we", "us", "our", "the Platform") collects, processes, stores, and protects personal data submitted by or collected from individuals ("you", "the User", "the Player") who access or use the bajiff platform at https://bajiff.app, including all related services, features, and content.
bajiff is an online gaming and sports betting entertainment platform operating in the Bangladesh market, providing services in Bangladeshi Taka (BDT). Protecting the privacy and personal data of our Users is a fundamental part of how we operate. We approach data handling with the same seriousness we apply to platform security and game fairness.
This Policy should be read together with our Terms & Conditions and our Responsible Gaming policy, both of which are available on the bajiff website. By creating a bajiff account or using any feature of the platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, you should not use the bajiff platform.
bajiff collects personal data in the following categories. We collect only what is necessary for the purposes described in this Policy.
bajiff collects personal data through the following channels and methods:
The majority of personal data we hold is provided directly by you during the account registration process, KYC identity verification, deposit and withdrawal requests, completion of responsible gaming forms, and communications with our support team via live chat, WhatsApp, or email.
When you access and use the bajiff platform, technical data is collected automatically through server logs, cookies, and similar tracking technologies. This includes your IP address, session data, device identifiers, and behavioural data such as pages viewed and features used. See Section 7 (Cookies & Tracking) for full details.
bajiff may receive additional data about you from trusted third-party providers we engage to operate the platform, including:
bajiff uses the personal data we collect for clearly defined purposes. The table below summarises the primary use cases and the data categories involved.
| Purpose | Data Categories Used |
|---|---|
| Account registration and identity verification (KYC) | Identity, contact, and verification document data |
| Processing deposits and withdrawals | Financial and transaction data, identity data |
| Delivering and personalising gaming services | Gaming activity data, technical data |
| Fraud prevention and AML compliance | Identity, financial, and technical data |
| Responsible gaming monitoring and intervention | Gaming activity data, contact data |
| Customer support and complaint resolution | Identity, contact, and support interaction data |
| Platform security and abuse prevention | Technical and device data |
| Sending account-related notifications | Contact data |
| Compliance with legal obligations | All categories as required |
bajiff does not use your personal data for automated decision-making that produces legal or similarly significant effects without human oversight. Responsible gaming interventions may be informed by automated pattern detection, but any account restriction resulting from such detection is reviewed by a member of the bajiff team before being applied.
bajiff processes your personal data on one or more of the following legal grounds depending on the specific processing activity:
bajiff does not sell, rent, or trade your personal data to any third party for their independent marketing or commercial purposes. Your data is shared only as described in this section and only to the extent necessary for each stated purpose.
bajiff shares personal data with carefully selected third-party service providers who process data on our behalf under strict contractual obligations. These include:
All data processors engaged by bajiff are required to implement appropriate technical and organisational security measures and are prohibited from using your data for any purpose beyond the specific service they provide to bajiff.
bajiff may disclose personal data to law enforcement agencies, regulatory authorities, courts, or other public bodies where we are required to do so by applicable law, or where disclosure is necessary to protect the rights, property, or safety of bajiff, its Users, or the public.
In the event of a merger, acquisition, restructuring, or sale of all or part of bajiff's business assets, personal data held by bajiff may be transferred to the acquiring entity as part of that transaction. In such circumstances, bajiff will take reasonable steps to ensure that the receiving entity commits to treating your personal data in accordance with this Privacy Policy.
bajiff uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit the bajiff website. Cookies help us recognise your browser, maintain your session, remember your preferences, and gather analytical data about platform usage.
You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the bajiff platform, including your ability to log in or access specific features. Instructions for managing cookies are available in the help documentation of your browser.
bajiff retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal obligations, and to resolve any disputes or enforce our agreements. The following general retention periods apply:
When personal data is no longer required and no legal retention obligation applies, bajiff will securely delete or anonymise that data in accordance with our internal data lifecycle management procedures.
bajiff applies a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. Key security measures include:
While bajiff takes data security seriously and implements measures appropriate to the risk level involved, no online platform can guarantee absolute security against all possible threats. You also play a role in keeping your account secure — please use a strong, unique password for your bajiff account and never share your login credentials with anyone.
As a bajiff User, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at the details provided in Section 14.
bajiff will respond to all valid data rights requests within a reasonable timeframe, typically within 30 days of receipt of the request and any identity verification information required to process it. bajiff reserves the right to verify your identity before fulfilling any data rights request.
bajiff's platform and services are strictly intended for individuals who are 18 years of age or older. bajiff does not knowingly collect personal data from children under the age of 18. If bajiff becomes aware that personal data has been collected from a person under 18, that account will be immediately suspended, all personal data associated with the account will be deleted, and any funds held in the account will be returned to the deposit source.
If you are a parent or guardian and believe that your child may have registered a bajiff account without your knowledge, please contact our support team immediately using the contact details in Section 14. We take underage access extremely seriously and will act promptly on all such reports.
The bajiff platform may contain references to third-party services, such as payment providers (bKash, Nagad, Rocket) or game software providers. When you interact with third-party services — for example, when completing a mobile banking transaction through bKash's own interface — you are subject to the privacy policy and data practices of that third party, not this bajiff Privacy Policy.
bajiff is not responsible for the privacy practices or content of third-party platforms or services. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of bajiff.
bajiff may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made, bajiff will provide reasonable advance notice to active Users via email notification or a prominent in-platform notice, and the "Last Updated" date at the top of this page will be revised accordingly.
Your continued use of the bajiff platform following the effective date of an updated Privacy Policy constitutes your acknowledgement of the changes. If you disagree with any changes to this Policy, you should stop using the platform and may request account closure by contacting our support team.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way bajiff handles your personal data, please reach out to our team through any of the following channels:
bajiff aims to acknowledge all privacy-related enquiries within 24 hours and to provide a substantive response or resolution within 30 days of receiving all information necessary to process your request.
A snapshot of the core principles that guide how bajiff handles your personal data every day.
Every connection between your device and bajiff is protected by 256-bit SSL encryption. Your login credentials, payment details, and personal information are never transmitted in plain text across our systems.
bajiff does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. Your information is shared only with service providers who help us operate the platform under strict contractual safeguards.
You have the right to access, correct, delete, or export your personal data at any time. bajiff responds to all valid data rights requests within 30 days and will verify your identity before processing sensitive requests.
Deposits and withdrawals via bKash, Nagad, Rocket, Upay, and local banks are processed through PCI-DSS certified payment processors. bajiff does not store full card or mobile wallet credentials on its own systems.
bajiff collects only the personal data genuinely needed to operate a safe and compliant platform. We do not collect information for the sake of it — every data point serves a specific, documented purpose tied to your account or our legal obligations.
We define specific retention periods for each category of personal data we hold. When data is no longer required and no legal obligation demands its retention, it is securely deleted or anonymised in accordance with our data lifecycle procedures.
Our support team is available around the clock to help with data requests, account security questions, or anything else on your mind.